Delete Your Account

We're sorry to see you go. Follow the steps below to request deletion of your Gratimo account and all associated data.

How to Delete Your Account

From the app

Open Gratimo → Profile tab → Settings → Delete Account. Follow the confirmation prompts.

By email

If you can't access the app, send an email to gratimoo@gmail.com from the phone number or email associated with your account. Include "Delete My Account" in the subject line.

We will process your request within 30 days.

What Data Is Deleted

When your account is deleted, the following data is permanently removed:

Your profile information (display name, phone number)
Your connections and contact sync data
Grat messages you have sent
Uploaded media (voice notes, photos, and custom profile photos)
Push notification tokens
Subscription and purchase history from our systems

Uploaded media is removed immediately when possible. Any objects missed by that cleanup are removed within 24 hours by our daily storage sweep. Previously issued media access links may remain valid for up to one hour after deletion.

What Data Is Retained

The following data may be retained for a limited period:

Anonymized analytics data — aggregated, non-identifiable usage statistics are retained to improve the app.
Grat messages received by others — messages you sent to other users may remain visible to the recipient, but your name will be removed.
Legal and financial records — transaction records may be retained for up to 90 days as required by law and payment processors.

Locally Stored Data

Journal entries, check-ins, and app preferences are stored locally on your device. To remove this data, uninstall the Gratimo app from your device.